Smarter but more unequal transport? How socioeconomic and digital inequalities hinder adoption of mobility apps in the Global South

All over the world, cities are becoming “smarter.” The improved use of data generated by the transport system (e.g. smart cards data), combined with GPS trackers and citizens’ mobile data enabled the development of a new generation of smarter mobile apps (e.g., Waze) and several local real-time public transport services and trip planners. These technologies have the potential to reduce transport inequalities via two mechanisms. First, governments can develop more efficient and evidence-based public transport plans. Second, citizens have access to better, real-time information about public transport for trip planning and, thus, can make better—i.e., more efficient or cheaper—decisions regarding their everyday mobility. To assess whether citizens’ appropriation of smart mobility—as with their appropriation of any other digital service—depends strongly on having a certain set of socioeconomic and digital attributes, we analyzed both a mobility survey and a digital inequalities survey based on representative samples of adult Uruguayans living in the capital Montevideo. We find that while the use of mobility apps increased in the second half of the 2010s, the adoption of these tools was stratified by traditional digital inequalities, such as type of internet access and digital literacy, and by variables that predict inequalities in both digital and transport fields, such as age, gender and education. As a result, mobility continues to be stratified in favor of those who are more knowledgeable (i.e., tech-savvy) and have greater access to digital technology. Thus, “smart mobility” has failed to ameliorate—and may even exacerbate—transport inequality. Policy implications of these findings are discussed.